returns and/or refunds
Maxine Louise will happily exchange or refund any product that proves defective or detrimental to your skin. Sadly for the indecisive, the Maxine Louise refund policy does not cover changes of mind, so please choose carefully.
Items are returnable at your own cost to: Maxine Louise 30A Cardena Drive, Augustine Heights Queensland 4300.
missing products in your delivery
If by chance, you happened to find a missing item from your order upon delivery, please contact our team at firstname.lastname@example.org within 72 hours of receiving your parcel and we will despatch the missing item to you. Keep your order reference number handy to assist us with locating your order.
Goods will be delivered Monday to Friday at a flat rate shipping fee of $15.00 (AUD) for all products. Delivery is only available within Australia. Please allow 5-7 working days for deliveries to be received.
Please note during the holiday season, your delivery may take up to 7-10 working days to arrive. We apologise for the inconvenience.
We cannot ship to international addresses at this time.
We accept payments by Visa, Mastercard (via Stripe) and/or PayPal.
security of credit card information
We do not store any credit card numbers for any payment made through this website. The real time eCommerce system allows us to accept a card number, process it, and record only the details of the transaction (success or failure, amount), never the card number. If you at any time believe that your credit card number or transaction has been compromised in any way, please notify us immediately.
Industry standard 128-bit SSL (secure sockets layer) is utilised for transaction submission to the gateway. From there the data is encrypted using 1024-bit RT4 for key exchange and 3DES (triple 56-bit keys) for transaction submission through to the Australian banking network over SSL once again.